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Volume 23, Number 3 *May-12-2008*


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Features
Top Industry News
Editorial
(05/12/08)
Contact Us
Calendar
News line
(05/12/08)
Cover Story
(02/27/06)
Laminate News
(04/14/08)
Wood News
(05/12/08)
Cushion News
(01/28/08)
Ceramic News
(05/12/08)
Bamboo News
(10/15/07)
A Womans Touch
(11/10)
Resilient News
(04/14/08)
Installation News
(05/12/08)
Carpet and Rug News
(04/28/08)
Sourcing China
11/21/05)
Checking In
(05/12/08)
Technology News
(04/14/08)
Classified Ads

 

Columns
Claims File
(05/12/08)
Retail Education
(05/12/08)
Salesmanship
(04/30/07)
Al's Column
(05/12/08)
Legal
(05/12/08)
Installment
(02/02)
Financial
(04/14/08)
 Distributors Perspective
(04/28/08)
Clean Sweep
(03/03/08)
Retailer2Retailer (08/06/07)
Learning Through Earning
(02/02)
Guest Column
(05/12/08)
 
 
 

 

 

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— By Dave Stafford —

Customer service nightmare
Good customer service starts with prompt handling of a complaint. This will make or break your business reputation. I recently purchased software to allow complete backup of data on my computer. However, it didn’t work well with existing programs and end


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